Technical Support

Support you need, when you need it, and using the
method that works best for you

Audatex rated 4.7 out of 5 on customer satisfaction

Audatex provides a single point of contact for resolving technical problems and helping you get the most out of our Insurance, Repair Facility, Independent Appraiser, and Recycling solutions. 

Phone Support
and Hours:

Audatex call toll-free (800) 669-4237
Hollander call toll-free (800) 825-0092

Hours of phone support are: Monday-Friday,
8 a.m. – 8 p.m. EST. and Saturday, 9 a.m.-1 p.m. EST.

  • Have a time crunch? Call us and select our "Scheduled Callback" option which provides you the ability to have a technician call you back when it is convenient for you.
  • Want us to drive? Our Technical Support team can simplify support by providing a secure remote connection to computers, servers, and network devices to allow for a quick and accurate resolution.

Technical Support Inquiry Form:
(AudaExplore Customers Only)

Inquiry Form

Have a less urgent request? Complete our online submission form to make a specific product support request, request product enhancements, or ask general product support information and AudaExplore will process your request within 24 hours.

Inquiry form:

(AudaExplore Customers Only)

Inquiry Form

Complete our online submission form for an address or header change and AudaExplore will process your request within 24 hours. Online Training Center login is required.



"This morning I had some problems with my system, so I called the help line and had some very good service. We tried several things with no luck; he then moved it up a level for some assistance. The Technician ran several other checks on my system and did something with one of the folders which fixed the problem. He didn’t give up and the way he approached things I was confident he could fix any problem I had. Just wanted to make you aware of this because this was some of the best service I’ve had from anyone!!"

- Bob Roiger
State Farm Insurance


Support Site


Support Site