Repair Status is a web-based technology platform that captures the status of vehicles in various stages of repair, including tear down, repair, painting, detailing and final delivery. The solution equips you with timely, proactive communication about these stages – and makes it available to insurance companies, collision repair facilities and vehicle owners. With Audatex Repair Status, you’ll receive fewer incoming calls, improve repair cycle time and increase customer satisfaction. Key features and benefits include:
Detailed Repair Stage Tracking and Exception Management – Send time- or event-based alerts to quickly communicate repair exceptions that may impact vehicle completion dates.
Integrated Communication Options for Easy Information Sharing – Issue automated email notifications to DRP representatives based on alarm triggers or repair status changes; send personalized repair status messages to vehicle owners; and communicate with ease via our web-based comment center.
Comprehensive Data Coverage – Advanced data-pump technology extracts repair status information from existing body shop management systems to provide data transparency; and consolidates information from multiple sources in a central location.
Web-Based Technology – Get anytime, anywhere access to vehicle status information; configure and create customized work lists; and make use of our integrated search capability to easily locate data and records.
Automated Reporting Capabilities – Leverage the powerful reporting capabilities of Audatex Insight, the industry-leading analytics engine.