Insurance carriers win in an “Era of Disruption” with data and elevated customer experiences
SAN DIEGO – May 28th, 2014 – AudaExplore™, a leading data-driven solution provider to insurance carriers, repairers, dealerships and fleet owners, held their Maximizing the Customer Experience event at the Huntley Hotel in Santa Monica, California last week.
Insurance industry leaders convened on Wednesday, May 21st to discuss disruptive trends and their impact on the auto insurance industry. AudaExplore provided a forum for its customers to network with peers and learn best practices for turning disruption into differentiation through customer experience.
“With factors like endless data, evolving vehicles, new competition, digitally empowered consumers and employee turnover, insurance carriers are forced to operate in a continuous state of change,” said Adam Vasquez, EVP Marketing, AudaExplore. “Our mission is to enable our customers with data and technology to win in the era of disruption with the only sustainable differentiator—customer experience.”
The event found that a key differentiator top of mind for many insurance carriers and repairers is the task of developing a customer-centric business model. Companies are shifting how they manage their data, technology and overall processes in order to transition away from a “fix it” customer service mentality to strive towards providing an uncommon customer experience.
Insurers who successfully leverage data and technology to link the entire claims experience not only reduce operational costs, but strengthen customer retention. Streamlined processes also enable shorter cycle-times, which can lead to differentiated customer experiences and overall profitability.
“With the introduction of connected vehicles and the massive amounts of data they bring, insurance carriers and repairers must understand how these variables are influencing claims cost, frequency and customer service,” said Michael Anderson, Senior Director and Business Strategy Lead, AudaExplore. “We look forward to continuing to aid our customers in combating these variables well beyond this event.”
For more than 40 years, AudaExplore has provided integrated solutions that enable insurance carriers and repairers to run a more profitable and productive business, while creating uncommon experiences for their customers. Additionally, AudaExplore’s proven data-driven solutions help insurers streamline the claims process—from first notice of loss to settlement. At each step in the claims process, AudaExplore offers products that dramatically improve efficiency and increase policyholder satisfaction, putting vehicle owners back on the road safely, in record time.
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships and fleet owners more competitive and profitable. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading global claims solutions provider serving the automotive industry. For more information, visit www.audaexplore.com, or follow us on Twitter at @AudaExplore_.