Technology partnership enhances customer experience and reduces operational costs
SAN DIEGO – June 5, 2014 –AudaExplore™, a leading data-driven solution provider to insurance carriers, repairers, dealerships and fleet owners, renewed its partnership with TOA Technologies, a leading provider of field service and mobile workforce management software solutions, to bring efficiency, accuracy and an enhanced customer experience to the insurance industry.
AudaExplore’s Power Dispatch solution is a Web-based service for insurance providers that intelligently identifies the most ideal resources for appraisal assignments based on the insurers’ goals and objectives. Powering the platform is TOA’s ETAdirect, which is a field service management SaaS solution that manages the service process from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications. Ultimately, this partnership will help insurers further advance their claims customer experience, while introducing much needed optimizations for field resources.
“Through the appraiser, insurance carriers and repairers have an opportunity to connect with their customers – face-to-face. To take advantage of the opportunity this moment provides, it’s critical that the appraiser is on-time and fully prepared for each appointment. The field service management solution we provide is now an essential part of the appraisal process,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Our work with AudaExplore is bringing TOA’s unique and proven scheduling and dispatch capabilities to the insurance industry, helping companies increase the productivity of their field workforce while creating a positive experience for each customer.”
Though AudaExplore has been utilizing TOA’s dynamic and intelligent workforce management tools for almost five years, the renewed partnership is now more important than ever. According to a recent customer experience survey conducted by ORC International, one in three of those polled said they would like their insurance companies to provide faster and more frequent updates during the claims and repairs process.
“As automotive technology evolves and consumers become more digitally empowered, it’s important that we adapt,” said Neal Lowell, Vice President, Product Management, AudaExplore. “By having ETAdirect integrated within our Power Dispatch solution, we have the capability to enable field workers to service more customers per day with a much better customer experience than ever before.”
AudaExplore’s Power Dispatch solution also allows dispatchers to react to appraiser schedule changes in real-time, utilizing up-to-date status feedback provided by the field staff using a convenient and powerful smartphone or web mobility client – further reducing cycle time and overall claims processing costs. Key insurer benefits include:
For more than 40 years, AudaExplore has provided integrated solutions that enable insurance carriers and repairers to run a more profitable and productive business, while creating uncommon experiences for their customers. AudaExplore’s proven data-driven solutions help insurers streamline the claims process—from first notice of loss to settlement. At each step in the claims process, AudaExplore offers products that dramatically improve efficiency and increase policyholder satisfaction, putting vehicle owners back on the road safely, in record time.
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships and fleet owners more competitive and profitable. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading global claims solutions provider serving the automotive industry. For more information, visit www.audaexplore.com, or follow us on Twitter at @AudaExplore_.
About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand. To learn more about TOA Technologies, visit http://www.toatech.com.
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