27 Sep 2011
Improves Repair Cycle Time, Enhances Insurance Provider Communication with
Collision Repair Shops and Vehicle Owners for Increased Customer Satisfaction
SAN DIEGO – (Sept. 27, 2011) – Audatex North America, Inc., the leading global provider of software and services to the automobile insurance claims processing and collision repair industry, today announced the launch of Audatex Repair Status. An intelligent, Web-based solution, Audatex Repair Status enables insurance companies to efficiently track and manage vehicle repairs with collision repair facilities, while also automating the process of communicating repair status to vehicle owners.
The new software utilizes data-pump technology to extract repair status information from existing body shop management systems at collision repair facilities without disrupting their current repair management processes or requiring additional data entry. The repair information is then intelligently combined with assignment, estimate and rental data to provide vehicle repair stakeholders—from insurance companies, to collision repair shops and vehicle owners—with timely data for information transparency and just-in-time management.
Additionally, Audatex Repair Status features configurable alarms that issue alerts regarding repair exceptions that may affect a vehicle’s delivery back to the vehicle owner. Managing repairs by exception with automated alarms allows insurers to proactively address potential repair delays or customer satisfaction issues.
With intuitive navigation, customizable views and integrated data analytics, Audatex Repair Status is set to emerge as the industry’s most intelligent and complete repair tracking and management solution.
“By driving timely, proactive communication with insurance companies, collision repair shops and vehicle owners, Audatex Repair Status reduces incoming calls, improves repair cycle time and ultimately increases repair efficiency and vehicle owner customer satisfaction,” said Patrick Schmidlin, Vice President of Product Management, Audatex North America. “A fast quality repair is a win-win outcome for all.” “This solution has been developed with extensive input from our customer base and is fully integrated with our estimating and business analytics solutions,” added Neal Lowell, Director of Product Management, Audatex North America. “One of our main goals with Repair Status was to combine leading-edge technology with an exceptional user interface in a platform that delivers significant value to all parties involved—without requiring repair shops to change their repair management processes or incur any business disruptions. Initial feedback has been very positive and we are very excited to start rolling out this solution nationwide.”
Audatex Repair Status is currently available in the U.S. and will be available soon in the Canadian market.
About Audatex North America, Inc.
Audatex is the leading global claims solutions provider serving the automotive industry. Active today across six continents, Audatex provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive related financial services and medical claims solutions markets. As part of the Solera group of companies, Audatex, Sidexa, Informex, ABZ, Hollander and IMS draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please refer to the company’s website at www.audatex.us.